Support

Support That Understands WordPress

UK-based engineers -- not a first-line helpdesk. When you raise a ticket, it is read by someone who actually knows WordPress, WooCommerce, and our infrastructure.

Response Times by Plan

Plan	Channels	First Response	Hours
Launch	Ticket & Chat	4 hours	Business hours
Grow	Priority Ticket & Chat	2 hours	Extended hours
Scale	Priority + Phone	1 hour	Extended hours
Elite	UK business hours Priority + Dedicated	30 minutes	UK business hours

What We Can Help With

In scope

Server and hosting configuration
WordPress installation and setup
Plugin and theme conflict diagnosis
Performance investigation and tuning
Security incidents and malware remediation
Migration assistance
DNS and email configuration
SSL certificate issues
Backup and restore requests

Out of scope

Custom WordPress development
Theme or plugin customisation
Third-party application support
SEO or marketing advice
Content creation or copywriting

How to Reach Us

Support Portal

Raise and track tickets via your control panel. Recommended for non-urgent issues.

Contact Form

For pre-sales questions, migration enquiries, or anything before you have an account.

Phone (Scale & Elite)

Phone support is available to Scale and Elite customers during extended hours.